Cookie policy

You do not have to accept (all of) our cookies. However, if cookies are disabled or removed, not all features of our website will operate as intended. For example, you may not be able to use all of the features we offer, you may not be able to store your preferences and some of our pages may not display properly. You can find more information on how to disable and/or delete cookies in section 4 below.

We use both session and persistent cookies on our website.

Also, we use first party cookies and third party cookies. First party cookies are Elia’s cookies. Third party cookies are cookies that are set by websites that belong to a domain that is different from the domain that is displayed in the browser address bar when you visit an Elia website.

In addition, we also make use of third-party requests which are calls that are made on outside servers in order to display content coming from other applications or websites (ex. Twitter widget). Even though those applications do not install any cookie, they may still collect information on the visitor via parameters.

We use the following cookies:

• strictly necessary cookies - cookies that are essential in order to enable you to move around our website and use its features;
• analytical / performance cookies – cookies that collect information about how you use our website, for example which webpages/features you go to most often. These cookies allow us to improve how the website works;
• functionality cookies – cookies that allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal or customized features;
• targeting cookies – cookies that are used to deliver content that are more relevant to you and your interests, based on an analysis of your browsing.

3.1. General information 

We use both session cookies and persistent cookies on our website. 

We also use first-party and third-party cookies. First-party cookies are Elia's cookies, while third party cookies are set by websites that belong to a domain differing to that displayed in the address bar when you visit an Elia website.

We also make use of third-party requests, which are requests made to external servers to display content from other applications or websites (e.g. Twitter widgets). Even though these applications do not install any cookies, they may still collect information about visitors via settings.

We use the following types of cookie on our website:

A. Strictly necessary cookies are essential for allowing visitors to browse our website and use its functions. As they are a technical necessity, these cookies are installed once you access the website and cannot be rejected.
B. Analytical/performance cookies collect information about how you use our website (e.g. the web pages/functions you visit/use most often). They help us improve the operation of the website and can be rejected.
C. Functionality cookies allow the website to provide enhanced functions and customisation. They can be set by us and/or third-party suppliers whose services we have added to our pages. 
D. Targeting/advertising cookies are used to deliver content that is more relevant to your profile and interests based on an analysis of your browsing. These cookies can be rejected.

3.2. Cookies used on this website

This section categorises and describes the various cookies used on this website based on their purpose, type and supplier, where applicable.

A. Strictly necessary cookies

• SXA_SITE ([ASP.NET TS, ASP.NET_SessionId, website#lang])
  Purpose: to collect information about how visitors use this website, which we use to enhance the operation of our websites and remember user preferences (e.g. language preferences).
  Cookie owner: www.elia.be, www.eliagroup.eu
  Further information: supplied by Sitecore
  Legal basis for processing: legitimate interest ( Article 6(1)(f)) General Data Protection Regulation (‘GDPR’)
  Duration: session
• Elia site#lang
  Purpose: to remember users' language preferences.
  Cookie owner: www.elia.be, www.eliagroup.eu
  Further information: supplied by Sitecore
  Legal basis for processing: legitimate interest (Article 6(1)(f) GDPR)
  Duration: session
• TS01690ff8, TS0101abd0
  Purpose: the BIG-IP ASM system uses ASM cookie names to enforce security policies. The BIG-IP ASM system validates the cookies returned by customers to ensure that they are not modified.
  Cookie owner: www.elia.be, www.eliagroup.eu
  Further information: supplied by BIG-IP ASM (https://support.f5.com/csp/article/K6850)
  Legal basis for processing: legitimate interest (Article 6(1)(f) GDPR)
  Duration: session

B. Analytical/performance cookies

• YouTube ([_gps, _pref, _ysc, _visitor_info1_live])
  Purpose: see the table below
  Further information: the website uses YouTube to display and store video content. YouTube sets these cookies to track the use of its services. YouTube cookies are only installed once you press Play.
  Cookie owner: YouTube (Google)
  Legal basis for processing: consent (Article 6(1)(a) GDPR)
  
  

  Name	Purpose	Duration
  _gps	Records a unique ID used by Google to produce statistics about the videos watched by the user on different websites	24 hours
  _pref	Records a unique ID used by Google to produce statistics about the videos watched by the user on different websites	8 months
  _ysc	Records a unique ID to produce viewing statistics regarding YouTube videos	Session
  _visitor_info1_live	Estimates user bandwidth based on the web page in which the video is embedded	179 days

  
  More information: https://policies.google.com/privacy
  
• Google Analytics ([_ga, _gat, _utma, _utmt, _utmb, _utmc, _utmz and _utmv]) and Google Tag Manager ([_dc_gtm_])
  Purpose: to collect information about how visitors use this website. We use the information to compile reports and help us improve this website. The cookies collect information in an anonymous form, including the number of visitors to the website, the page that directed visitors to this website and the pages they visited.
  Cookie owner: Google
  Further information: the information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Consult the Google Privacy Policy to learn more about Google cookies. You can prevent Google from collecting and using your data (cookies and IP address) by downloading and installing the browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en.
  Legal basis for processing: consent (Article 6(1)(a) GDPR).
  Duration: 2 years
  
  The following cookies are used to this end.

More information: 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#analyticsjs
https://policies.google.com/privacy

C. Functionality cookies

• Cookie level ([1|2|3|4])
  Purpose: to remember a visitor's acceptance of the range of EU legislation on cookies
  Cookie owner: www.elia.be, www.eliagroup.eu
  Further information: supplied by Sitecore
  Legal basis for processing: consent (Article 6(1)(a) GDPR)
  Duration: session
• Emergency Ribbons ([closed-emergency-ribbons])
  Purpose: to remember that a visitor has closed the notification banner in the website header 
  Cookie owner: www.elia.be, www.eliagroup.eu 
  Further information: supplied by Sitecore
  Legal basis for processing: consent (Article 6(1)(a) GDPR)
  Duration: session
  
• Jotforms (Guest; language; userReferer; PHPSESSID)
  Purpose: see the table below
  Cookie owner: jotfor.ms, jotform.com, www.jotform.com
  Legal basis for processing: consent (Article 6(1)(a) GDPR)
  Further information: Jotform cookies are described below

More information:
https://www.jotform.com/privacy/
https://www.jotform.com/cookie-policy/cookie-list/

• Hotjar (_hjid; ajs_anonymous_id; _hjLocalStorageTest; _hjAbsoluteSessionInProgress)
  Purpose: see the table below
  Cookie owner: Hotjar
  Legal basis for processing: consent (Article 6(1)(a) GDPR)
  Further information: Hotjar cookies are described below

More information: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

Cookie settings can vary from one browser to another. By way of example, the below hyperlinks provide further guidance on how to disable the use of cookies on certain browsers, and/or on how to delete cookies:

• Chrome: https://support.google.com/chrome/answer/95647?hl=en;
• Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies and http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11-win-7;
• Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy;
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies and https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored;
• Safari: http://support.apple.com/kb/PH5042

By continuing to use this website, you acknowledge that you have read the terms of this Cookie Policy and that you agree with our use of cookies as set out above (unless you expressly indicated otherwise).

We may amend this Cookie Policy from time to time. Any changes we make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Cookie Policy. Your continued use of this website following the posting of changes to this Cookie Policy will indicate your acceptance of these changes. This Cookie Policy was most recently updated on 15th June 2018.